Last Updated: 01/04/2026
Thank you for shopping at urbanpurfume.com. Please review our return and exchange guidelines below.
Eligibility
You may request a return or exchange if:
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The product is unused and unopened
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It is in its original packaging
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You contact us within 7 days of delivery
Opened or used perfumes cannot be returned for hygiene and authenticity reasons.
Non-Returnable Items
We do not accept returns for:
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Opened or sprayed perfumes
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Items damaged after delivery
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Sale or discounted items
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Products without original packaging
Wrong or Damaged Items
If you receive the wrong or damaged product, contact us within 48 hours and provide photos or a video as proof.
We may offer:
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A replacement
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An exchange
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Store credit (if replacement is unavailable)
How to Request
Send us:
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Your order number
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Your name
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Details of the issue
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Photos/videos (if needed)
at urbanpurfume@gmail.com
Our team will guide you through the process.
Shipping Costs
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If the mistake is from our side, we cover the return shipping.
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If the return is based on customer preference, the customer pays the shipping fees.
Refunds
We offer:
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Exchanges
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Replacements
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Store credit
Cash refunds are not provided, except in exceptional cases.
Order Cancellation
Orders can be canceled before they are shipped.
Once shipped, cancellation is not possible.
Contact
Email: urbanpurfume@gmail.com
Website: urbanpurfume.com